About us

Hi, I'm Ruma! Your online concierge.

We are a small group of entrepreneurs which aims to fix the ever growing amount of empty homes by investors but lack of availability for rental homes. As the world shifts further into a growing competitive market in the hospitality industry, providing unique homely experience is the next big thing!


If you are a homeowner and investors which have houses to spare, join us in the pursuit to provide unique homes to the world. 


For our customers, do support us in our venture to improve our services, experience and design. Do drop us your suggestion and ideas into our dropbox or email us at welcome2rumahyu.com or hello@rumahyu.com

Rules

Rules & Regulations

1. Check-In Time:

Standard at 03:00 PM onwards daily. You are allowed to arrive at anytime you wish during that day as we practice a self check-in. It will allow you to be flexible as focus more on having a safe journey before relaxing yourself at our unique homes.


2. Check-Out Time:

Latest at 10:00 AM of your departure day. We are strict on our check-out time is our housekeeping team will be on standby at the lobby to clean and prepare the unit for the next upcoming guest.


3. Late Check-Out:

We allow late check-out upon request up to latest by 11:00 AM of your departure day. ( Approval is subject to availability of that day )


4. Facility Request:

Do contact us directly to our customer service agent via whatsapp at +60122655645 - Rumah Yu Concierge or email us at welcome2rumahyu@gmail.com